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Multi-Year Accessibility Plan

This 2025-2030 accessibility plan outlines the policies and actions that Broder Electric will take to ensure equal access to our services for people with disabilities.

Statement of commitment

Broder Electric is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

This Plan outlines the actions that Broder Electric has and will put in place to improve opportunities for people with disabilities, and will be implemented in accordance with and subject to the time frames and other requirements set out in the Integrated Accessibility Standards Regulation (IASR) under the AODA.

Introduction

Broder Electric strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Broder Electric is committed fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians and is reviewed and updated at least once every 5 years.

Section 1. Past Achievements to Remove and Prevent Barriers

Broder Electric has completed the following accessibility initiatives.

Customer Service

Broder Electric always strives to provide our goods and services in a way that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in the same manner as other customers.

Communication

  • We have trained our staff on how to interact and communicate with people with various types of disabilities.

Assistive devices

  • We have ensured that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.

Service Animals

  • We are committed to welcoming people with disabilities who are accompanied by a service animal on the areas of our premises that are open to the public. We have ensured that our staff are trained in how to interact with people who are accompanied by a service animal.

Support Persons

  • Any person with a disability who is accompanied by a support person will be allowed to enter Broder Electric premises with his or her support person. At no time will a person with a disability be prevented from having access to their support person while on our premises.

Information and Communications

Notice of temporary disruptions

  • Broder Electric will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include the following information:
  1. That our facility or service is unavailable.
  2. The anticipated duration of the disruption.
  3. The reason for the disruption.
  4. Alternative facilities or services, if available.

Approaches for communicating temporary disruptions are set out in our Accessibility Policy.

Telephone Services

  • Broder Electric will continue to provide accessible telephone services, including but not limited to, TTY and relay services and will train all applicable employees, volunteers, and others dealing with the public on how to communicate over the telephone in clear and plain language.

Feedback

  • Broder Electric strives to meet and surpass customer expectations. As such, we have now introduced a new Accessibility landing page on our website and provided a feedback mechanism for reporting accessibility concerns about our services. Comments on our services regarding how well those expectations are met are welcome and appreciated. Feedback can be provided in the following ways:
  1. In person at 100-14 Grenfell Crescent, Ottawa, K2G 0G2.
  2. By telephone at 613-224-1176 x 320.
  3. By fax at 613-224-1177.
  4. In writing to Claire François, Director at 100-14 Grenfell Crescent, Ottawa, K2G 0G2.
  5. Email to claire@broderelectric.ca.

Accessible documents

  • We are committed to making documentation accessible upon request. This includes workplace information, such as training materials, notices/memos, and emergency and public safety information.
  • Our Accessibility policy has now been published on our website and is available to any member of the public. Alternative formats will be made available upon request.
  • Broder Electric will work with people with disabilities to ensure they are provided with accessible documents, or the information contained in documents, in a format that is accessible for them.

Employment

Inclusive hiring

  • Broder Electric is committed to fair and accessible employment practices.
  • Applicants being considered for positions at Broder Electric, are notified that upon request, accommodations are available during the selection process for those that are qualified. Those who request accommodations will be consulted and adjustments will be made where possible to meet their needs.
  • When making offers of employment, successful applicants will be advised of Broder Electric’s policies for accommodating employees with disabilities.

Accommodation Services

  1. The way an employee requesting accommodations can participate in the development of the individual accommodation plan.
  2. The means by which the employee is assessed on an individual basis.
  3. The way the employee can request an evaluation by an outside medical or other expert, at the employer’s expense, to assist the employer in determining if accommodations can be achieved and, if so, how accommodations can be achieved.
  4. The way the employee can request the participation of a representative from their bargaining agent, where the employee is represented by a bargaining agent, or other representative from the workplace, where the employee is not represented by a bargaining agent, in the development of the accommodation plan.
  5. The steps taken to protect the privacy of the employee’s personal information.
  6. The frequency of with which the individual accommodation plan will be reviewed and updated and the way it will be done.
  7. If an individual accommodation plan is denied, the reasons for the denial will be provided to the employee.
  8. The means of recording the individual accommodation plan and providing it in a format that considers the employee’s accessibility needs due to disability.
  • Upon request or as otherwise needed, employees will be provided with accessible performance management and career development tools. These include:
  1. Performance appraisals
  2. Performance development plans
  3. Training tools and materials
  4. Postings, such as those for overtime or job opportunities
  • Where an employee with a disability requires alternative or accessible formats and communication supports, Broder Electric will consult the employee to determine the suitability of an accessible format or communication support and provide or arrange:
  1. Information that is needed to perform the employee’s job, and
  2. Information that is generally available to employees in the workplace.

Emergency Response

  • Employees are advised of the availability of individualized emergency response accommodation plans.
  • Where an employee requests an individualized emergency response accommodation plan, Broder Electric will work with the employee to develop it.
  • With the employee’s consent, the individualized emergency response accommodation plan will be shared with those designated to help them in the event of an emergency.
  1. The employee changes work locations.
  2. The employee’s overall accommodation needs are reviewed.
  3. Broder Electric’s emergency response policies are reviewed.

Inclusive Workstations

  • Broder Electric endeavours to ensure that workstations are inclusive, planned and organized in a manner that integrates products and services that maximize the participation of persons with disabilities.

Inclusive Meetings

  • Broder Electric will ensure that meetings are inclusive, planned and are organized in a manner that integrates products and services that maximize the participation of persons with disabilities.

Procurement

  • Where practicable and to the extent required by the AODA, Broder Electric will consider accessible design and features when procuring or acquiring goods, services, or facilities. If not possible, Broder Electric will explain why, in an accessible format.

Training

  • Broder Electric provides accessibility training to all persons whom this Plan applies, as well as to individuals charged with developing this Plan and related policies, procedures, and practices.
  • Accessibility training will include:
  1. The purpose of the AODA and the requirements of the applicable Integrated Standards.
  2. The Ontario Human Rights Code and requirements regarding disabilities.
  3. A review of Broder Electric’s Accessibility Policy and Plan.
  4. How to interact and communicate with persons with various types of disabilities.
  5. How to interact with persons with a disability who use an assistive device or require the assistance of a service animal or support person.
  6. How to use equipment or devices made available on our premises to assist persons with a disability to obtain, use, or benefit from our goods and services.
  7. What to do if a person with a disability is having difficulty assessing our premises and/or services.
  • The accessibility training will be provided to all employees during orientation.
  • Staff will be trained on an ongoing basis when changes are made to these policies, procedures, and practices.
  • Training will be provided in a way that best suits the duties of employees, volunteers, and other staff members.
  • Broder Electric will keep up to date records of the training provided, including the training protocol, the dates on which the training is provided and the number of individuals to whom the training is provided shall be maintained in accordance with the requirements of the AODA.

Design of public spaces

Broder Electric is committed to meeting the built environment requirements for people with disabilities. The following steps have been taken to meet the requirements under the Ontario Regulation 191/11, Accessibility for Ontarians with Disabilities Act, 2005, O. Reg. 413/12: Integrated Accessibility Standards (the requirements).

Exterior Paths of travel

Broder Electric will ensure that newly built or redeveloped exterior paths of travel are accessible for people with disabilities. Broder Electric will ensure that new and redeveloped exterior paths of travel meet the requirements (80.21).

Ramps
  • Where an exterior path of travel is equipped with a ramp, we will ensure the ramp meets the requirements (80.24).

Accessible Parking

Off-Street Parking
  • Broder Electric will ensure that when constructing new or redeveloping off-street parking facilities that we intend to maintain, the off-street parking facilities will meet the requirements (80.32).
Access Aisles
  • Broder Electric will ensure that access aisles, the space between parking spaces that allows persons with disabilities to get in and out of their vehicles, will be provided for all accessible parking spaces in off-street parking facilities (80.35).
Minimum Number and Type of Accessible Parking Spaces
  • Broder Electric will ensure that when constructing new or redeveloping off-street parking facilities that we intend to maintain, the off-street parking facilities have a minimum number of accessible parking spaces (80.36).
Signage
  • Broder Electric will ensure that accessible parking spaces are distinctly indicated by erecting an accessible permit parking sign (80.37).

Obtaining services

Service Counters
  • Broder Electric will ensure that when constructing new service counters, which includes replacing existing service counters, the requirements will be met (80.41).
Waiting Areas
  • Broder Electric will ensure that when constructing a new waiting area or redeveloping an existing waiting area, where the seating is fixed to the floor, a minimum of three percent of the new seating will be accessible, with a minimum of one accessible seating per space (80.43).

Maintenance

Broder Electric will ensure that in addition to the accessibility plan requirement, we will provide the following (80.44):

  1. Procedures for preventative and emergency maintenance of the accessible elements in public spaces.
  2. Procedures for dealing with temporary disruptions when accessible elements are not in working order.

Section 2. Strategies and actions

Over the duration of this Multi-Year Plan, Broder Electric has identified the following projects and programs we plan to accomplish to meet the requirement of the Accessibility for Ontarians with Disabilities Act and to remove and prevent barriers to people with disabilities.

Customer Service

Broder Electric is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services, and facilities to people with disabilities with the same high quality and timeliness as others.

  • We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.
  • We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

Information and communication

Broder Electric is committed to making our information and communications accessible to people with disabilities.

  • Broder Electric will continue to take reasonable steps to ensure that our website and the content published on our website is accessible and conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA (other than live captions and pre-recorded audio descriptions), except where meeting the requirement is not practicable. Where possible, we will aim to comply with WCAG 2.1 Level AA.

Employment

Broder Electric is committed to fair and accessible employment practices.

  • Broder Electric will conduct a review of our current workstation layout to ensure that workstations are inclusive, planned and organized in a manner that integrates products and services that maximize the participation of persons with disabilities.

Procurement

Broder Electric is committed to fair and accessible procurement practices.

  • Where practicable and to the extent required by the AODA, Broder Electric will continue to consider accessible design and features when procuring or acquiring goods, services, or facilities. If not possible, Broder Electric will explain why, in an accessible format.

Training

Broder Electric is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

  • Broder Electric will provide accessibility training to all individuals on our new 2025-2030 Multi-year Plan.

Design of public spaces

Broder Electric will meet accessibility laws when building or making major changes to public spaces.

  • Broder Electric will conduct an assessment to ensure that off-street parking facilities have a minimum number of accessible parking spaces (80.36).
  • Broder Electric will conduct an assessment to ensure that accessible parking spaces are distinctly indicated by erecting an accessible permit parking sign (80.37).

Broder Electric will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.

For more information

For more information on this accessibility plan, please contact us at:

Our accessibility plan is publicly posted at our website:

Standard and accessible formats of this document are free on request from: