Accessibility
We’re working to create accessible customer service experiences.
Our commitment to accessibility
Broder Electric is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).
Review our Multi-Year Accessibility Plan 2025-2030
Web accessibility
We are working to ensure our website is accessible and meets both the AODA and the Web Content Accessibility Guidelines (WCAG).
Examples of our website accessibility features include:
- Functional content operable through a keyboard interface.
- Interactive elements with visual and non-visual indicators.
- Appropriate headings to convey hierarchy of each page.
- Intuitive layout and navigation structure.
- Optimization for leading assistive technologies and browsers.
Temporary disruptions
Broder Electric will make every reasonable effort to provide customers, employees and any others with timely notification in the event of a planned or unexpected disruption in the facilities or services normally used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternate facilities or services, if available.
Feedback
Broder Electric strives to meet and surpass customer expectations. Your feedback is important in helping us improve the accessibility of our services. Feedback can be provided in the following ways:
In person at 100-14 Grenfell Crescent, Ottawa, K2G 0G2.
By telephone at 613-224-1176 x 320.
By fax at 613-224-1177.
In writing to Claire François, Director at 100-14 Grenfell Crescent, Ottawa, K2G 0G2.
Email to claire@broderelectric.ca.